Transcribed by me on character creation/customization:
Final Fantasy XIV features a simple, yet comprehensive character creation system which allows players to customize their avatars.
Once a race and clan have been selected, players can proceed to choose from a wide variety of face types and hair styles. From there, detailed adjustments can be made to hair, skin, and eye color, as well as mouth, nose, and eye shape. A character's sense of individuality may be enhanced even further with the addition of such features as scars and tattoos. The possibilities are almost endless.
Clans sound like they are referring to the starting zones type thing. Eorzeapedia mentions Hellsguard and Seekers of the Sun as possible clans. No word yet on body adjustments (height, weight, portions, and the like). All the standard facial options in modern MMOs seem to be listed tho, so here's to hoping.